In-Office Program: We do all the training and accountability for you and your staff, in person. Extremely hands on approach to management and training; We facilitate all implementation of necessary systems and strategies.

Below are just some of the topics we cover:

  • Initial Practice Evaluation
  • Creation and/or Refinement of Business Systems and Strategies for Success
  • In-House Training As Needed
  • Hiring/Training of New Staff As Needed
  • Improve Organizational Behavior and Professionalism of Practice
  • Business Model/Vision
  • Measurement/Stats
  • Interviewing Techniques
  • Mission Statement Development
  • Progressive Discipline/Termination
  • Case Acceptance Marketing (internal, promotional, external)
  • Treatment Pending
  • Broken Appointment Policy
  • Accounts Receivable/Collections
  • Review/Modify Charting Forms
  • Informed Consent Forms
  • Post-Operative Instructions
  • Treatment Presentation/Consultations
  • Treatment Planning
  • Telephone Skills and Verbal Skills Training
  • Teambuilding/Communications/Enhance Team Approach
  • Improve/Enhance New Patient Experience, Process, and Flow
  • Increase Office Production and Collections
  • Follow-up Training As Needed
  • Coaching For Doctor and/or Staff Personal
  • Telephone Support As Needed
  • Email support as needed
  • Goal Setting
  • Office Manual and Job Descriptions
  • Meetings-Huddles, Staff Meetings, Performance Reviews
  • Review/Restructure Staff Model/Support And Training During Staffing Transitions
  • Compensation Plans, Raises, Bonus Systems, And Benefits
  • Analyze/Adjust Fees/Fee Schedule
  • Profit & Loss (overhead) Analysis/Budgeting for Expenses
  • Recall
  • Scheduling Financial Policy, Financial Arrangements, Over-the-Counter Collections
  • Photography, Visual Aids, Intra-Oral Camera Usage
  • Cosmetic Questionnaire
  • Team Patient Education/SMiLe Interviews & Hand-off’s
  • Development of Hygiene Department-Adding Hygiene Days, Perio Program
  • Personality Profiles

Personal Coaching: We provide training and accountability for the dentist only; you share and implement what you are learning with your staff in your own style.

We work with practices around the country, and around the world, so no matter where you are located we can provide the highest levels of service.